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Returns

You may return any unopened or unused items within 90 calendar days from the date of purchase. To ensure eligibility for a return, please keep the product in its original packaging and store it in a dry, cool place away from sunlight.

 

Refunds

Once we receive your returned item, we will inspect it within 48 hours and notify you of the refund status via email. If the item is in its original, resellable condition, we will process the refund to your original method of payment. Please note that payments made via Visa or MasterCard will incur a non-refundable 3% processing fee, charged by the payment gateway.

 

Shipping Costs for Returns

The cost of returning the item is your responsibility. Choose a courier that ensures the safe return of items to our warehouse. Please provide us with the shipment tracking information to facilitate a timely refund. We charge a fee of 350 THB to cover the original shipping costs, packaging labor, materials, and warehouse operations. We do not accept returns of opened vials or packages.

 

Contact Us

If you have any questions about returning an item, please contact us. We are here to assist you and address any concerns you may have.

 

Dispute Resolution

Refund processing times vary: they can take a few days if the order has not yet shipped, or a few weeks depending on the promptness of your return. Refunds are issued only after the returned item has been received and inspected. If you initiate a payment dispute through PayPal, your credit card company, bank, or other payment services and choose not to follow our refund protocol, we will not issue a refund if we prevail in the dispute. Resolving payment disputes requires significant resources, and we prefer to dedicate these resources to helping other pet owners. Any funds we receive will be used to cover the costs associated with addressing the dispute.

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